Home / Customer Care - US/Canada

 

Arnette Warranty Policy USA

All Arnette eyewear is warranted against defects in material or workmanship for one year from the date of purchase. This warranty is valid only with proof of purchase from an Authorized Arnette Dealer. Arnette does not warrant any lenses against scratches. Alteration, misuse or abuse of any Arnette product will void its warranty. Legal rights under applicable Federal and State Laws governing the sale of consumer goods are not affected by this warranty. (EE Directive 1999/44/EC).

How To Make A Warranty Claim in the USA

Please telephone Arnette Customer Care at 1-877-680-0123 to receive a warranty claim number.

How to ship your Warranty Claim product to Arnette:

Pack your product in a cardboard box and use a shipping service that offers both insurance and tracking to ensure a safe delivery of your product. Please include the following information in your package:

  • Your name, return address and telephone number.
  • Your warranty claim number (please also write this on the outside of the package)
  • Brief description of the problem or service required
  • Proof of purchase, such as a dated sales receipt

Please write the warranty claim number clearly on the outside of your package. Failure to do so may cause a delay in processing your claim or your package being returned without repair.

Please note: Arnette is not responsible for packages lost or damaged in transit. If it is determined that your claim is not covered or outside warranty service, Arnette Customer Care will advise you as to the cost of repair or replacement.

For more information on Arnette’s Warranty Policy or for general information on your product, please contact Arnette’s Customer Care. The representative will assist you in identifying your Arnette product and determine the best course of action for your warranty claim.

Arnette Customer Care
To call us: (877) 680-0123
To email: customercare@arnette.com
Monday: Friday: 6:00am – 6:00pm (PST)
Saturday: Closed
Sunday: Closed

Arnette Eyewear Consumer Limited Warranty Policy

All Arnette Legacy eyewear prior to new 2009 launch is warranted against defects in material or workmanship for one year from the date of purchase. Arnette will replace or repair, at Arnette’s discretion, any product proven to be defective. This warranty is valid only with original proof of purchase from an Authorized Arnette Dealer. Arnette will not warrant any lens against scratches. Alteration, misuse or abuse of any Arnette product will void its warranty. Legal rights under applicable Federal and state law governing the sale of consumer goods are not affected by this warranty.

Arnette Out of Warranty Repair Program

As a courtesy to our valued customers, Arnette may provide repairs, replacement or upgrade replacement services for product not covered or outside this warranty policy. A charge for non-warrantable service will be assessed depending upon the type of service provided and style of your returned product. You will be notified of any charges and advance payment will be required prior to completing any service.

Arnette Headquarters:
1 Icon
Foothill Ranch, CA 92610 - USA
Walk-In Warranty Hours:
Monday - Friday: 7am to 6pm (PST)
Saturday: 9am to 4pm (PST)
Sunday: Closed

 

Arnette Warranty Policy Canada

All Arnette eyewear is warranted for one year from the date of purchase against manufacturer defects. Coverage is valid only with proof of purchase from an authorized Arnette dealer. Arnette warranty program does not cover scratched lenses. Alteration of Arnette products will void warranty. Additional services are available for a nominal charge. If your eyewear was purchased within the last three years and is now discontinued, you may be eligible for the Arnette Upgrade Program. Please call Arnette Customer Care at 1-866-805-8878

Contact information:
Icon Sports Division Canada
2670 Rue Diab
St-Laurent, Qc H4S 1E8
(866) 805-8878
infocan@arnette.com
Customer Care Hours:
To call us: 1866-805-8878
To email us: infocan@arnette.com
Monday-Friday: 10:00am to 6pm (EST)
Saturday: Closed
Sunday: Closed