How We Collect The Information
There are many ways that Arnette obtains information from you: (1) via signup on any Arnette website(s); (2) from an online, email, retail, fax or telephone purchase; (3) from navigational information about where visitors go on our website; (4) when you enter an Arnette sweepstakes/giveaway; (5) anytime you submit a business reply, product, or warranty card; (6) when you sign up at a retail store; (7) upon contacting customer service to request Arnette communications; and (8) upon signing up at an event.
The Information We Collect
When you register on-line to receive our product information, you will need to provide us with your name, address and e-mail address. When you make a purchase through Arnette's website, you also will need to give us your telephone number and credit card number so we can process your payment and contact you in the event of any problems with delivery. If you contact our customer service department, you may need to provide us with additional information so that we can respond to your questions or concerns as completely and thoroughly as possible.
In order to provide users and subscribers with the most efficient and enhanced service and to better understand your preferences, we may request your gender, year of birth, sports of interest, shopping preference and product interest. Whether or not you provide this information is entirely up to you.
We also may collect additional non-personally identifiable information (for example, browser version, IP address) which will provide information regarding the general use of our website. The navigational information allows us to see which areas of our website are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services.
How We Use The Information
We will primarily use your personal information to provide products and services to you, for example:
- To administer a contest, promotion, survey or other site feature and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a contest).
- To send you information/materials via e-mail or mail about products, offers and news we think could interest you. This information may relate to products, offers and news of Arnette.
- To analyze visits to the website and learn about the interests of our visitors in the aggregate, so we can improve our products and services and deliver the best user experience.
The information obtained from registration on-line is utilized to improve your web experience with Arnette by enabling you to obtain a faster checkout for purchases and/or opt-in to receive occasional e-mails, which provide you with the latest and greatest information regarding Arnette and its products.
The information obtained during an online purchase is used only to complete the order online, to confirm the order and shipment of the order via email. You may, upon placement of an order, opt to allow Arnette to save the information for a speedier checkout process the next time. Your payment information is then stored only for the purposes of faster checkout and is not used for any other purpose.
A cookie is a small removable data file that is stored by your web browser on your computer. Cookies are only used by Arnette to allow you to use Arnette's web site in the most efficient manner. Cookies allow you to place an order on our website and allow us to enhance and personalize your online surfing and shopping experience.
- Remember the items in your shopping basket
- Recognize you when you return to our website
- Analyze visitor behavior
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser settings. Please note, however, that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.
We also work with other companies who use tracking technologies, including web beacons, to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to our website about your interaction with our communications, including advertising and e-mails. If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies. We will still know how many of our e-mails are opened and we will automatically receive your IP address, a unique identifier for your computer or other access device but we will not identify you as an individual.
Sharing Information With Third Parties
Arnette will never sell any information about you to anyone. We are part of a larger company and we may share information with our parent and affiliated companies.
We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing. We may need to share personal information with these third parties so that they can perform these services, however, we limit the personal information that we give to them and authorize them to use this information only for the purpose of performing those services.
In proceeding with your online order, you agree that both your name and address and those of the delivery name and address (if different) will be checked using third parties such as credit agencies. If you are providing a delivery name and address which is not your own you must have that person's permission to give us their personal information and for us to use it for the purposes specified. By providing it you are saying you have their permission.
We share aggregated demographic information about our user base with our agents, including agencies or third party vendors so that they can provide marketing analysis and consult on advertising strategies. This information does not identify individual users. We also may share non-personal information, such as the number of users who visited the website during a specific time period or who purchased a specific product through the website, with our marketing partners, advertisers and others from time to time. This information generally is shared in an aggregated form.
We may release personal information if we believe in good faith that: the law or legal process requires it; if we have been advised by counsel; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of Arnette, or any of our respective affiliates, business partners, customers or others.
As with any business, it is possible that as our business develops, we might go through a business transition, such as a merger, acquisition by another company, sale of all or a portion of our assets or buying online stores or other assets. In such transactions, information about customers will likely be transferred. You will be notified via a prominent notice on our site for 30 days of any such change in ownership or control of your personal information. You will be deemed to have consented to the transfer of your personally identifiable information to any such successor entity unless you notify us via email to the contrary within the 30 day period.
E-mail: Opt-out / Unsubscribe
Arnette has a company policy not to flood people with e-mail correspondence, but simply to give you periodic information so you can stay up to date on what Arnette is offering.
You can easily unsubscribe at any time you want by calling our customer service department at (877) 680-0123 or by following the instructions contained in the e-mail. It takes some time to put opt-outs in effect so you may still recieve emails from Arnette for several weeks after your request is recieved.
Arnette also uses your e-mail address to confirm your order and to confirm shipment of your order and to respond to any inquiries you make on-line. All e-mails you receive will provide you with information as to how to get off the e-mail mailing list if you so desire.
If you would like to update your mailing information or want your name and address removed from Arnette's direct mailing list you can give us a call at (877) 680-0123.
If you are under 14, you should surf Arnette.com only with involvement of a parent or guardian. Although Arnette does not specifically direct its website, catalogs or e-mails to children, Arnette strives to provide children with as much customer service as possible without violating their privacy rights. For their protection, Arnette asks that anyone under 14 years of age not attempt to register with Arnette or otherwise provide Arnette with any personal information without the consent of a parent or legal guardian.
Access to Your Personal Information
Arnette will provide you with access to the personal information you provided to Arnette by allowing you to view, update or correct your information. In order to protect your privacy, Arnette takes steps to verify your identity before granting you access to the private information or enabling you to make corrections. Arnette will accomplish this through the use of passwords and personal data.
If you want to find out what personal information Arnette holds about you, please contact our customer service department at (877) 680-0123. We may charge you a small fee for providing this information.
Our web site's security system is armed with a sentry system to monitor activity and prevent any unauthorized disclosure of credit card numbers or other personal information. In addition, we utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information.
Updates To Privacy Information
We welcome you to the Arnette website and thank you for visiting. We ask that you review the following basic terms that govern the use of the website. By using Arnette's website you agree to follow and be bound by these terms. These terms may be changed from time to time and your use of the website following any such changes shall confirm your agreement to follow and be bound by the terms as modified.
Purchases from the website are governed by our Terms and Conditions of Sale.
All of the content on this website including product images, trademarks, illustrations, designs, icons, photographs, artwork, images, and any video and/or audio materials are copyrights, trademarks, and other intellectual property owned and controlled exclusively by Arnette, Inc. and its parent, subsidiaries and affiliates (“Arnette”).
The content of Arnette's website is intended for personal non-commercial (aside from purchases by you from our website) use by visitors to the website. You may download to a local hard disk and print extracts from this website for your personal use. However, you may not otherwise You may not copy, reproduce, publish, transmit, or otherwise use any website content without Arnette's prior written consent. This includes a prohibition on using Arnette trademarks for metatags, in hidden text or otherwise using the trademarks for the purposes of gaining a higher ranking from search engines.
Arnette retains all intellectual property rights in the trade names, brand names, trade dress, text, descriptions and images depicted on this website. You should be aware that Arnette will aggressively enforce all intellectual property rights in the content.
Links may be established on Arnette's website to those owned by third parties. Any links on the website are provided solely for the use and convenience of the visitor and do not mean that we have any association with the linked website. Arnette does not control any such third party websites and Arnette is not responsible for the content of any website or any damages you may suffer from using such third party sites. We are not liable for any loss, damage, expense costs or liability whatsoever incurred by you as a result.
Linking to or framing of Arnette's website (or any part of it) is prohibited without Arnette's prior written consent.
Any comments or feedback submitted by users of the website shall be and remain the property of Arnette. Arnette is under no obligation to pay for or respond to any such comments or feedback provided by users.
Use Of The Website
You will not:
- interfere or attempt to interfere with the proper operation of the website, or take any action which is likely to cause the website to be interrupted or degraded; or
- attempt to gain unauthorised access to the computer system of Arnette or that of any other user; or
- upload files that contain viruses, trojans, worms, logic bombs, corrupted files, or any other similar software or programs that may damage the operation of Arnette's computer or that of another.
We do our best to ensure that the website operates properly at all times, but we make no warranties as to the availability or accessibility of the website. The website is provided on an ‘as is' and ‘as available' basis, without warranty of any kind, neither expressed or implied, including, without limitation, warranties of merchantability or fitness for a particular purpose.
We also try to ensure that the information on the website is accurate at all times, however, we cannot warrant the accuracy of any information and we will not be held liable for any use or reliance you may make of or put on it.
You use Arnette's website at your own risk and you assume all responsibility. Arnette will not be responsible for any damages you may suffer as a result of your use from this website.
To contact us regarding a legal issue, please email our legal department.