FAQs

Yes, this year we will extend our return period specifically for the orders purchased during Black Friday and Cyber Monday. You will have 45 days from receipt to return an item for a refund or an identicalreplacement pair of glasses. Please see the relevant section of the Returns policy for more information. The above information does not apply to engraved products, because these have been customisedspecifically for you. Customised products may, however, be returned if defects are identified upon receipt. (See the relevant section of the Returns policy for more information).

Shipping and return are completely free of charge.

Yes, you have 45 days from receipt to return an item for a refund or an identical replacement pair ofglasses. Please see the relevant section of the Returns policy for more information. Please consider that the above information does not apply to engraved products, because these have beencustomised specifically for you.Customised products may, however, be returned if defects are identified upon receipt. (See the relevantsection of the Returns policy for more information). Please see the relevant section of the Returns policyfor more information.

Luxottica guarantees its sunglasses against damage arising from material and manufacturing defects that come to light over a two-year period from the date of delivery of the goods. You must inform Luxottica of such defects within the warranty period. Scratched lenses fall within normal wear and are not covered by the warranty, unless the item was reported as damaged at the time of delivery. For further information on how to request support, check out our page here.

To discover all details related to our warranty support and repair service please visit our Return and Warranties page here.

If you made your purchase online, you have 45 days from receipt to return an item for a refund or an identical replacement pair of glasses. Please consider that the above information does not apply to engraved products, because these have been been customized specifically for you. However, Customized products may be returned if defects are identified upon receipt. Please see the relevant section of the Returns policy for more information here. If you made your purchase in store, please contact the retailer from where you bought your product. A proof of purchase will be requested as part of the assessment.

Upon receipt of your return authorization number from our Customer Care team, pack and seal your box securely, in the original package if possible. Stick the UPS Return label provided and bring your parcel to an UPS Access Point or contact UPS to arrange a collection. If you decide to use a different courier, we highly recommend you use a traceable and insurable shipping method. Arnette cannot be held responsible for lost or damaged packages.

For more than 90% of our customers, Standard Size offers the correct fit.

You can cancel your order for up to one hour from the time of your purchase, by contacting our Customer Care team. To change or cancel an order you recently submitted, please contact our Customer Care team as soon as possible, and we will do our best to accommodate your request. However, please be aware that as our system is designed to fulfil orders very quickly, and after the first hour we cannot guarantee that it will be possible to cancel or change the order. If it is too late to cancel, you can still avail of our returns policy.

It is very easy to contact the Arnette Customer Service team. You can fill out the form in the Contact us section of the website or, alternatively, call 833-244-6846, between Monday and Friday from 10 a.m. to 5.30 p.m.

No, the recipient will only receive a packing list without prices included in the parcel.

Yes, simply create an account and opt-in for our newsletter and you will be the first to know!

Creating an account offers you faster checkout since you will not have to re-enter your shipping and billing information. When you place an order, that information will be filled in automatically to your default addresses. Additionally, all your previous purchases will be saved and viewable in one place. Click here to create an account now.

Yes, we have taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, click here.

Due to variations of computer monitors, the colors on your computer screen may appear different than the actual product. In addition, some frames are created from layers of custom acetate that results in unique and individual patterns distinctive to each finished product, which may not look identical to the frame pictured online.

All of our eyewear is crafted specifically to support even the strongest prescriptions. We currently offer this service through the website. To check out all our prescription frames click here.

Shipping is completely free of charge. Product is generally received 4 days from purchase date. Please notethat delivery days are business days and we do not offer Saturday or holiday delivery services.

When your order has been shipped, you will receive an e-mail with the UPS tracking number and a link to the UPS website where you will be able to check the location of the parcel.

When your order has been shipped, you will receive an e-mail with the UPS tracking number and a link to the UPS website where you will be able to check the location of the parcel. If you have registered on our website before purchasing, you can also check the status and history of your orders from your account.

From this website we do not ship abroad; however, we operate in many Countries through local versions of the store (US, Canada, Italy, UK, France, Germany and Spain). To check whether shipment to a foreign Country is available, select the Country of destination from the selector provided in the footer of all pages of the website.

For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.

No, your credit card will be charged upon shipment of the order, usually 1-2 days after the order creation. However, a pre-authorization of the payment will be made at the moment of the purchase.

For your own security and protection, if in the normal course of fraud check we find something suspicious regarding your order, we will call or e-mail you to verify your information.

We accept Visa, MasterCard, American Express, Shop Pay, ApplePay, and PayPal.

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

Before making a purchase please make sure that your prescription:

- Is written by a certified optometrist
- Is valid (We cannot accept expired prescriptions)
- Is for eyeglasses and not for contacts (Contact lenses prescriptions can be very different from eyeglasses prescriptions. For this reason please make sure that your prescription is for eyeglasses).
- Includes Pupillary Distance (PD).

Note for California residents: please note that besides adding prescription values manually, California residents are also required to electronically transmit their valid prescription. Please follow instructions while selecting your desired lens type.

We offer a wide range of clear glasses with prescription lenses. However, prescription is not available on all items we sell online. If the item is available in prescription you will see a button on the product page which says “ADD PRESCRIPTION”. To shop all of our prescription glasses you can also navigate this page which includes our widest range of prescription frames. We offer Single Vision and Progressives lenses. Once you have selected your frame and lenses, you will just need to proceed to checkout. Only after completing your order you will be asked to send a valid prescription including Pupillary Distance measurements to our customer service at the following e-mail adress: arnette_Rx@arnette.com . Please remember that we will ask you to submit your prescription within 5 days from placing your order. After 5 days, your order will be automatically cancelled.

A customer service agent will be responsible for verifying your prescription after you complete your purchase. Please remember that it must be a valid prescription and it must also contain Pupillary Distance (PD).

We can fill a wide range of prescriptions, including those with astigmatism. Nevertheless, we do have some limitations. If your prescription is outside the range we usually carry, do not hesitate to contact our Customer Service.

PD stands for pupillary distance, that is the space between the centre of your pupils in millimeters.

It is often not provided by your optometrist, but it is measured by the optician when you place an order for glasses.

This number tells the lens maker where to put the optical centre for your glasses, and so it should be part of your prescription details.

We highly recommend that you request for it when you see your eye care professional.

In order to be able to process your prescription, we require a valid prescription that includes pupillary distance (PD) measurement. We will ask you for your prescription after checkout.

E-mail your prescription at arnette_Rx@arnette.com please remember to include your order number (you will be able to find it at checkout or in the purchase confirmation e-mail you received after your purchase).
Each state has different regulations regarding the validity of eyewear prescriptions which we fully comply to.
We are unable to accept out of date prescription and will cancel orders that are sent with an out of date prescription.

Please remember that we will ask you to submit your prescription within 5 days from placing your order. After 5 days, your order will be automatically cancelled.